A Laser is a Tool, but the Company becomes your Partner
GK
As the author of this article I want to share, I make some references to Aeon Laser. I have purchased two of their machines in the last 4 years. I am also an Aeon Partner, more of a disclosue will be added below. But the points I am going to make I think are universel to being happy with a laser purchase. Let this blog post also serve as an "invitation" to other Laser companies who would like to add a company profile, here. Now Lets get to the point!
Trust the Laser, But Research the Company First
In the fast-paced world of laser engraving and cutting, it's easy to get dazzled by flashy marketing, low prices, or impressive YouTube demos. But before you click "Buy Now" on that next diode, CO₂, or fiber laser—ask yourself one key question:
Who are you really buying from? Where are the located?
Researching the company behind the laser is just as critical as comparing specs. A sleek machine doesn’t mean much if it's backed by weak support, questionable parts sourcing, or no ability to get service when something breaks. Worse, many so-called "brands" are just sticker-label operations—drop shippers moving boxes from overseas warehouses with no real technical backing. Will they share pictures of their facilites if asked?
Why Company Reputation Matters:
Support & Warranty – Will someone answer the phone? Is the warranty real or just words?
Parts Availability – If a controller dies, can you get a replacement in days—not months?
Software Licensing – Some machines come with software that’s outdated, pirated, or locked down. See our blog entry on Lightburn software!
Training & Documentation – Is there a manual... in English? Do they offer real training or just leave you with a YouTube link?
Community Feedback – What do real users say about their experience after 6 months? Or a year?
Too many buyers learn the hard way—ending up with an expensive boat anchor they can’t fix, upgrade, or resell. And in some cases, the company disappears entirely, leaving you with no recourse.
That’s Why I’m Writing a Book…
I’m currently working on a laser buyer’s guide that dives deep into what to look for before you buy. It’s not just about wattage or beam diameter. It’s a checklist of dozens of functional, engineering, and support factors—including how to evaluate the company itself. A book beyone the basics.
More on this book project later, once it gets published I will link it here. I swear there are no laser manufactures names in it.
A great question to ask is do they have a showroom that you can visit. Before I spent $10,000 for the machine I wanted I used some flight miles and went to Flordia to see.
Not only do they have a showroom they have a bunch of other manufactures machines to compare. They really wanted me to get the right tool to do the job I wanted the laser to do.
Does the company only provide one type of laser? Co2 Gantry machines or do they have Galvo Fibers and UV and Fiber Cutting machines. Is it logical that is they have a limited selection of type they might try and steer you to a machine that is not really right for you?
Final Thought:
A laser is a tool—but a company is your partner. And if that partner is unreliable, even the best machine can turn into your worst mistake.
So before you buy the laser… research the company.
Disclosure: Please consider the author of this article bias. IIt is not really a customer review. Trusting infomation without verifying it is correct is not a good business practice. If you value this information and want to see a list of Aeon products you can use the link below. This is a partners link and a fee, product discount or other compensation may come to the author.